Undergraduate Program

Front Office Management

Diploma in Front Office Management :

        Welcome to Diploma in Front Office Management course offered by Boston College. This program designed to equip individuals with the skills and knowledge necessary to efficiently manage front office operations in various organizations. Front office management is crucial for creating a positive first impression and maintaining effective communication with clients, customers, and visitors.

Here are some key aspects typically covered in a diploma program in Front Office Management:

  • Communication Skills
  • Customer Service
  • Administrative Skills
  • Computer Skills
  • Professional Etiquette
  • Front Office Operations
  • Problem-Solving
  • Teamwork and Interpersonal Skills
  • Industry Knowledge
  • Internship/Practical Training

Some potential career paths and the scope associated with a diploma in Front Office Management :

Front Office Executive / Receptionist : Graduates can pursue roles as front office executives or receptionists, responsible for managing the reception area, handling phone calls, greeting visitors, and providing general administrative support.

Customer Service Representative : The program’s focus on customer service skills prepares individuals for roles as customer service representatives, dealing with client inquiries, resolving issues, and ensuring customer satisfaction.

Administrative Assistant : Many front office management skills overlap with general administrative duties. Graduates may find opportunities as administrative assistants, supporting the smooth functioning of an office by managing schedules, correspondence, and office logistics.

Office Coordinator : Individuals can take on roles as office coordinators, responsible for overseeing various administrative tasks, coordinating office activities, and ensuring efficient communication within the organization.

Hospitality Industry : With a strong emphasis on customer service and interpersonal skills, graduates may find opportunities after pursuing diploma in front office course in hotel management in the hospitality sector, working in hotels, resorts, or other service-oriented establishments. Hotel Management front office course leads students to get more interest which leads them to degree in front office management and obtain a graduated certificate course in front office management as well.

Healthcare Administration : For those interested in the healthcare industry, a diploma in Front Office Management can be beneficial for roles in healthcare administration, managing the front desk in clinics, hospitals, or other healthcare facilities.

Retail Management : In the retail sector, individuals can apply their front office management skills to roles that involve handling customer inquiries, managing store communication, and ensuring a positive customer experience.

Banking and Financial Institutions : Front office roles in banking or financial institutions often require excellent communication skills and a customer-focused approach. A diploma in Front Office Management can be advantageous in such environments.

Event Management : Event management companies often require professionals with strong organizational and communication skills. Graduates may find opportunities in roles related to event coordination and client interactions in hotel management in front office.

Corporate Sector : Many corporations and businesses value individuals with front office management skills for front office manager training roles that involve handling communication, managing appointments, and ensuring a professional and welcoming environment.

It’s important to note that the specific scope and job opportunities may vary based on factors such as the industry, the level of experience, and the region. Additionally, individuals with a diploma in Front Office Management may choose to further their education or gain additional certifications to enhance their career prospects. Overall, the scope for individuals with a diploma in Front Office Management is diverse and can lead to a range of administrative and customer-facing roles across various industries.

 Highlights of the Diploma in Front Office Management Course :

Here is the overview for Diploma in Front Office Management course details.

 Course Level  Diploma
 Full Form  Diploma in Front Office Management
 Duration  1 Year
 Eligibility  10th, +2, any course from a recognized board
 Average Salary  INR 2LPA – INR 3.5LPA
 Top Recruiters  Multi-National Organizations
 Travel agencies
 Tour agencies
 Restaurants, etc
 Career Options  Front Office Manager
 Hotel Manager
 Front Desk Operator
 Customer Service Executive
 Front Desk Management
 Hotel Management Front Office
 Operations Manager
 Restaurant Manager
 Accounts Manager, etc.


 Diploma in Front Office Management Salary Package :

The table below lists the positions available after completing the Diploma in Front Office and also the salary offered.

Specializations Average Salary Per Annum
 Customer service  INR 1 to 3 Lacs
 Receptionist  INR 2 to 3 Lacs
 Front office operator  INR 1.5 to 2.5 Lacs
 Front office executive  INR 2 to 4 Lacs
 Front office staff  INR 1 to 3 Lacs
Scholarship and Loan :

        The first two enrolled students after completing 10th /+2 with Boston College from Government or Government aided schools who have secured 80% of marks will be awarded with a special scholarship scheme in recognition of their outstanding achievements.

        Boston college supports students educational loan for those who have achieved 65% to 70% of marks obtained in 10th/+2 and also encourages students to have a fees payment scheme of half yearly and quarterly.

        These schemes are in operation and the main objective of these schemes is to help and support students with their financial assistance to the meritorious and all levels of students who meet their day-to-day expenses while pursuing their studies.


1. What is diploma in front office management ?

Diploma in Front Office is a 6months diploma course. Diploma in Front Office course is popularly known as front office operation, office management, etc. Diploma in Front Office is a job oriented course.

2. What is front office subject ?

Front Office: Definition, Duties, Front Office vs. Back Office. The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm’s front office operations.

3. Is front office a skill ?

Being able to perform clerical tasks while maintaining a personable nature is important for any professional in a front desk position. Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.

4. How do I become a front desk ?

If you are interested in becoming a front desk agent, consider following these steps:
Pursue education.
• Gain relevant work experience.
• Earn technical certifications.
• Prepare your resume.
• Apply to open guest service positions.

5. Is the Diploma in Front Office course is a good course to study ?

Yes, this is a very good course for developing personality and this course has many job opportunities in various sectors.

6. Is it possible to do Post Graduate Diploma in Front Office course after pursuing a diploma in the Front Office course ?

Yes, you can pursue Post Graduate Diploma in Front Office course after pursuing a diploma in Front Office course.


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