| UNIT | TOPICS COVERED |
|---|---|
| Unit 1 : Aviation Industry – An Overview | The Evolution of Aviation |
| Growth Drivers | |
| Issues and Challenges | |
| Global Aviation Industry | |
| Aviation Industry in India | |
| Aircraft Types and Structures | |
| Aircraft Manufacturers | |
| Unit 2 : Airport and Aviation Organisation | Airports |
| Types of Airport : Civil, Military, Heliport | |
| Domestic / International | |
| Passenger / Cargo Terminals | |
| World Airlines | |
| World’s Major Airports | |
| National Aviation Authorities & Role of State and Central Governments | |
| BCAS | |
| CISF | |
| Unit 3 : Passenger Handling | Layout of an Airport & Ground Handling |
| Airport & Aircraft Security | |
| Managerial Operations | |
| Scope of Ground Handling Activities | |
| Airline Catering & Various Bodies Handling of Unaccompanied Minors and Disabled Passengers | |
| Handling of Stretcher Passengers and Human Remains | |
| Handling of CIP,VIP & VVIP | |
| Unit 4 : Airport Standard Operations | Airport Services |
| Standard Operations | |
| Ramp Services & Airside Safety | |
| Freight Warehouse Management | |
| Airline Terminal Management | |
| Flight Information Counter / Reservation and Ticketing | |
| Check-In / Issue of Boarding Pass | |
| Customs and Immigration Formalities | |
| Co-Ordination | |
| Security Clearance – Baggage | |
| Unit 5 : Airport Crisis | Various Crisis at Airport |
| SOP for Bomb Threat | |
| Mitigating Hijack Crisis Situation | |
| Response to Acts of Unlawful Interference : Developing Plans | |
| Investigation Methods and Procedures | |
| Troubleshooting the Issues | |
| Handling Situational Awareness |