Diploma in airport ground staff training encompasses a wide range of skills and knowledge to ensure smooth and efficient airline operations on the ground. The scope of ground staff training includes various areas that are essential for effective ground handling services. Boston college is meant to be one of the best colleges in Madurai to support students interest in the related field and when considered with diploma in ground staff course fees, college provides many options that are flexible to the students. Here are some key aspects of ground staff training :
Customer Service : Diploma in ground staff gives complete information on Ground staff who is often the first point of contact for passengers at the airport. Training includes customer service skills to assist passengers during check-in, boarding, and other interactions.
Airport Operations : Understanding airport layout, facilities, and procedures is crucial. Ground staff should be familiar with the check-in process, security protocols, baggage handling, and boarding procedures.
Safety and Security : Ground staff must be trained in safety and security protocols to ensure compliance with regulations and maintain a secure airport environment.
Communication Skills : Effective communication is essential for coordinating activities with other ground staff, flight crew, and air traffic control. Training includes clear communication techniques and the use of radio equipment.
Baggage Handling : Proper handling, tracking, and loading/unloading of baggage are critical. Training covers the use of baggage handling equipment, security screening, and addressing passenger inquiries related to baggage.
Aircraft Ground Handling : Ground staffs are trained in procedures for marshaling aircraft, towing, and connecting/ disconnecting ground support equipment such as air conditioning units and fueling equipment.
Check-in and Boarding Procedures : Ground staffs need to be proficient in check-in processes, including issuing boarding passes, handling seat assignments, and managing passenger documentation. Training also covers efficient boarding procedures.
Lost and Found Procedures : Ground staff should be trained to handle lost and found items and assist passengers in the event of lost baggage or personal belongings.
Computer Systems and Technology : Ground staffs often use computer systems for check-in, boarding, and other operational tasks. Training includes proficiency in relevant software and systems.
Emergency Response : Ground staff need to be trained in emergency response procedures, including evacuation protocols, first aid, and coordination with emergency services.
Crisis Management : Training includes preparation for handling unexpected situations, such as flight delays, cancellations, or adverse weather conditions.
Cultural Sensitivity : Given the international nature of air travel, ground staffs are trained to be culturally sensitive and handle passengers from diverse backgrounds with respect and professionalism.
Regulatory Compliance : Ground staff must be aware of and comply with aviation regulations and airport policies. Training covers legal and regulatory aspects relevant to ground operations.
Teamwork and Collaboration : Ground staff often works in teams, and training emphasizes the importance of effective teamwork and collaboration to ensure smooth operations.
The scope of ground staff training is comprehensive, covering a range of skills necessary for the efficient and safe functioning of airport and airline ground operations. Continuous training and updates are essential to keep ground staff abreast of industry changes and evolving best practices.
Here is the overview for Diploma in Ground Staff and Cabin Crew course details.
| PARTICULAR | VALUES |
|---|---|
| Course Level | Diploma |
| Full Form | Diploma in Ground Staff Training |
| Duration | 1 Year |
| Eligibility | 10th, +2, any course from a recognized board |
| Average Salary | INR 2LPA – INR 6LPA |
| Top Recruiters | Air India IndiGo SpiceJet GoAir AirAsia India Vistara Alliance Air Luwang Air Air Deccan Blue Dart Aviation Pinnacle Air Spirit Air Supreme Airlines TajAir Titan Aviation Ventura Air Connect |
The table below lists after completing the Diploma in Ground Staff and Cabin Crew salary and also the salary offered.
| Specializations | Average Salary Per Annum |
|---|---|
| Airline Ticket Agent | INR 200,000 |
| Reservation Agent | INR 200,000 |
| Airport Ramp Service Agent | INR 171,600 |
| Crew Schedule Coordinator | INR 251,732 |
| Avionics Technicians | INR 275,484 |
| Govt | INR 2,20,000 |
| Private | INR 5,40,000 |
The first two enrolled students after completing 10th /+2 with Boston College from Government or Government aided schools who have secured 80% of marks will be awarded with a special scholarship scheme in recognition of their outstanding achievements.
Boston college supports students educational loan for those who have achieved 65% to 70% of marks obtained in 10th/+2 and also encourages students to have a fees payment scheme of half yearly and quarterly.
These schemes are in operation and the main objective of these schemes is to help and support students with their financial assistance to the meritorious and all levels of students who meet their day-to-day expenses while pursuing their studies.
